Privacy Policy

At Zula Casino, we are committed to protecting your personal information and handling it responsibly. This Privacy Policy explains what data we collect, how we use it, who we share it with, how long we keep it, and what rights you have. By using the Zula Casino platform, you agree to the practices described in this policy.

1. Who We Are

Zula Casino is operated by SCPS LLC, a division of Blazesoft, with a registered address at 850 New Burton Road, Suite 201, Dover, DE 19904. For any privacy-related questions, contact us at [email protected].

2. What Data We Collect

Information You Provide Directly

Name, email address, date of birth, phone number, and state of residence provided during registration
Identity verification documents submitted during KYC — government-issued photo ID and proof of address
Communications sent to our support team via the Contact Us form or email

Transaction and Activity Data

Records of optional Gold Coin purchases, including amounts and payment method type
Sweeps Coin balance history and redemption requests
Games played, session duration, tournament participation, and in-platform activity
VIP tier status and progression

Technical Data

IP address, device type, browser type, and operating system
Geolocation data used to confirm you are accessing from a permitted state
App usage data and crash reports (mobile app)
Cookies and similar tracking technologies (see Cookie section below)

If you register via Google or Facebook, we receive your name, email address, and profile picture from that platform in accordance with their data sharing permissions

3. How We Use Your Data

Account management: To create and maintain your account, verify your identity and location, and provide access to the platform
Platform operation: To deliver games, process optional coin purchases, manage redemption requests, and provide customer support
Legal compliance: To fulfill obligations under US sweepstakes law, including verifying player eligibility and processing prize redemptions
Security and fraud prevention: To detect and prevent unauthorized access, multi-accounting, location spoofing, and other prohibited conduct
Communications: To send service notifications, bonus alerts, promotional emails, and support responses — you may opt out of marketing emails at any time via the unsubscribe link
Platform improvement: To analyze usage patterns, resolve technical issues, and develop new features and games

We do not sell your personal data to third parties. Data is shared only in the following circumstances:

Payment processors: Coin purchase payment details are handled by our certified third-party processors (Visa, Mastercard, Discover, Skrill). We do not store full card details on our servers.
Redemption processors: Prize redemption requests are processed through bank transfer or Skrill, which handle associated financial data.
Identity verification services: KYC document submissions are reviewed by trusted verification providers.
Game providers: Our game studio partners may receive limited technical data to deliver and optimize game performance.
Legal and regulatory authorities: We may disclose data when required by law, court order, or regulatory request.
Business transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction with advance notice provided.

5. Your Rights

Access: Request a copy of the personal data we hold about you
Correction: Request that inaccurate or incomplete information be corrected
Deletion: Request deletion of your personal data, subject to legal retention requirements
Restriction: Request that we limit how we process your data in certain circumstances
Objection: Object to processing of your data for marketing purposes
Portability: Request a copy of your data in a structured, machine-readable format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

6. How We Protect Your Data

SSL encryption protecting all data transmitted between your device and our servers
Geofencing technology that verifies player location in real time
Access controls limiting internal data access to authorized personnel only
Regular security reviews and monitoring systems active around the clock
Third-party payment processors handling all financial data under PCI DSS standards

In the event of a data breach that poses risk to your rights and freedoms, we will notify you and the relevant authorities as required by law.

7. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, verify your geographic location, and analyze platform performance. You can manage or disable cookies through your browser settings, though some platform features — including location verification required for sweepstakes compliance — may not function correctly without them.

8. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide our services and meet legal obligations. Following account closure, data is retained for the minimum period required under applicable law before being securely deleted. Identity verification documents are retained for the period required by US sweepstakes regulations.

9. Minors

Zula Casino is strictly for players aged 18 and older. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has registered, we will close the account and delete all associated data immediately. If you believe a minor has accessed our platform, contact us at [email protected].

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or platform features. When significant changes are made, we will notify registered users via email or an in-platform notification. Continued use of the platform following any update constitutes acceptance of the revised policy.

11. Contact Us

For any questions or requests related to this Privacy Policy or how we handle your personal data, contact us at [email protected] or via the Contact Us form at ZulaCasino.com.